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Paper 1 : Business Communication

1. Outsourcing means:

a. The activity of providing goods and services involving financial and commercial and industrial aspects.

b. The commercial processes involved in promoting and selling and distributing a product or service.

c. Contracting out selected functions or activities of an organization to other organizations that can do that work more efficiently.

d. Business or government activity that is purposely designed to stimulate invention and innovation.

2. A is used to end a declarative sentence, a sentence which is not a question or an exclamation.

a. Comma

b. Space

c. Hyphen

d. Full stop

3. In several people can talk to each other and see each other on the television screen simultaneously.

a. Teleconferencing/ videoconferencing

b. Multimedia

c. Fax

d. Voice mail

4. A well-written delivers the most important information, without the recipient even having to open the email.

a. Salutation

b. Message

c. Subject line

d. None of the above

5. Any asset that is pledged as security for a loan instrument is called .

a. Liability

b. Share

c. Collateral

d. Capital

6. The idiom: Crocodile tear means:

a. a narrow escape from mishap

b. jealously

c. without emotion

d. pretended sorrow

7. Always start writing your email with a .

a. Closing remarks

b. Greeting

c. Purpose

d. Question

8. Which of these reports contains information of a routine nature?

a. Progress report

b. Periodic report

c. Laboratory report

d. Trouble report

9. Before sending any written communication, one should take a moment to review for spelling, grammar, and punctuation mistakes. This practice is called:

a. Courtesy

b. Over-communication

c. Checking the tone

d. Proof reading

10. Which of the following protocol is used by the web?





11. The field ‘cc’ in email correspondence is used for recipient who:

a. Are included when recipients are not known

b. Are included for information

c. Need to take action based on the email

d. None of the above

12. Communication must convey all facts required by the audience shows fulfilment of which Principle of Communication?

a. Principle of Clarity

b. Principle of Completeness

c. Principle of Concreteness

d. Principle of Courtesy

13. The financial statement generally prepared at the end of the financial year showing assets, liabilities and net worth of an organisation is called:

a. Balance sheet

b. Profit and loss account

c. Revaluation statement

d. Bank account

14. A Business report includes the following elements:

a. Key findings, salutation, body, subject line

b. Executive summary, subject line, conclusion, salutations

c. Subject line, body, complimentary close, conclusion

d. Executive summary, body, key findings, conclusion

15. Listening is the part of communication.

a. Channel

b. Receiving

c. Feedback

d. Delivery

16. Emails can be filtered using the option which prevents the unwanted emails from entering the inbox.

a. Junk mail

b. Trash

c. Spam

d. All of the above

17. The choice of means and mode of communication depends on:

a. Nature of message

b. Distance involved

c. Organisation size and policy

d. All of the above

18. The amount of money left over after accounting for expenses is known as:

a. Principal

b. Interest

c. Loss

d. Profit

19. Choose the correct spelling:

a. Abcense

b. Abcance

c. Absance

d. Absence

20. Give Antonym for the word: Extravagant

a. Broad

b. Lavish

c. Economical

d. Inaccurate

Read the passage below and answer Questions 21 to 26.

Academics has always been an essential part of human development. It prepares us to survive in the outside world and establish an identity of our own. However, is an individual’s development restricted to merely academics? In India, from an early age, we have been taught that education is limited to the boundaries of academics only; the idea of getting out into the field, for gaining practical experience, is always considered a hoax. This has hindered students’ development. However, the truth is that education represents a considerably broader field than we know of it. Our teaching, from the basics, has been focused on getting good grades and job offers, rather than being creative and unique.

In the 21st century, the pure academic type of education is slowly paving way for a whole new type. The paradigm shift in the whole education system is evident. People have now come to understand that education is a 360 degree activity that should focus on students’ overall development, rather than restricting him/her to the classroom.

Co-curricular activities that take place outside the classroom but reinforce or supplement classroom curriculum, in some way, have become a point of focus today. These activities help in the growth of the child, in more than

one way. Participating in such activities helps youngsters grow mentally, socially, and individually. Intellectual development of a student is developed in the classroom, but for the aesthetic development, such as team-building, character-building, and physical growth, students must step out into the outside world. For instance, if a student is a part of school football team, he/she will learn team-work and coordination, in a practical manner, which cannot be taught in the class.

Similarly, in colleges and institutions, there is a need for practical exposure so that the students can experience the actual working of an industry. For example, taking a student to a manufacturing firm will give him/her the real insight and better learning of the industry. Catering to this change, most professional colleges including B-Schools have started providing practical exposure to students through regular guest lectures, industrial visits, conferences, seminars, cultural festivals, and so on.

With industry visits, students are able to better identify their prospective areas of work in the overall organizational function. Moreover, they help enhance interpersonal skills and communication techniques. In addition, guest lectures are equally important for all–round development of students. It is a great way for students to gain maximum exposure, as guest speakers talk about their real-life experiences and not what is there in the text books.

Through such events, students are made to participate and coordinate different events wherein, they get to know how exactly things are managed. Classroom teaching provides the foundation, and co-curricular or extracurricular activities provide practical exposure and opportunities to implement what students learn in the classroom. This helps in developing the overall personality of the students, inculcating various soft skills in them, which otherwise are difficult to teach. Clearly, life beyond academics creates creative and empowered professionals.

21. Students’ development is hindered by

a. limiting education to academic boundaries.

b. getting out to the field.

c. being creative and unique.

d. gaining practical knowledge.

22. The shift in the education system means

a. to restrict to classroom activities.

b. to focus on academic development.

c. to ignore 360 degree activity.

d. to focus on overall development.

23. Co-curricular activities that take place outside the classroom do not help in

a. teamwork and co-ordination.

b. mental and social growth.

c. intellectual development.

d. character building.

24. Guest speakers talk about

a. all-round development.

b. their real-life experiences.

c. what is in text books.

d. gaining exposure.

25. Classroom teaching provides

a. practical exposure.

b. opportunities to implement what is learnt in classroom.

c. chance to learn soft skills.

d. the foundation.

26. Life beyond academics facilitates

a. organizational functions.

b. creativity.

c. professional fields.

d. industrial visits.

27. Fill up the blanks by choosing the most appropriate option He was not listening I was saying.

a. that

b. which

c. to what

d. what

28. Choose the most appropriate option for each of the following question: “To smell a rat” means:

a. To behave like a rat

b. To trust blindly

c. To suspect a trick

d. To detect a foul smell

29. Price-lists, Manuals, Purchase Orders are examples of:

a. Horizontal communication

b. Internal communication

c. External communication

d. Vertical communication

30. Find out the appropriate meaning of the given word from the choices given below it:


a. Tranquility

b. Opposition

c. Understanding

d. Ire

31. Choose the correct option for the underlined part of sentence to make the sentence grammatically correct.

You should avoid to make such stupid mistakes.

a. avoid making

b. avoid make

c. avoid to have

d. avoid to made

32. In 1965, was the first to demonstrate the use of the first email system known as mailbox.

a. Caltech

b. MIT

c. Stanford University

d. Cambridge University

33. Find out the Synonym of the given word from the choices given below it:


a. Blemished

b. Friendly

c. Over bearing

d. Hollow

34. Choose the correct option for the underlined part of sentence to make the sentence grammatically correct.

Sheela told her teacher to explain the chapter once again

a. ordered her teacher

b. asked her teacher

c. invited her teacher

d. said to her teacher

35. A helps in retrieving the letter at a later stage.

a. Reference number

b. Special marking

c. CIN

d. Date

1 c 21 a

2 d 22 d

3 a 23 c

4 c 24 b

5 c 25 d

6 d 26 b

7 b 27 c

8 b 28 c

9 d 29 c

10 c 30 c

11 b 31 a

12 b 32 b

13 a 33 b

14 d 34 b

15 b 35 a

16 c

17 d

18 d

19 d

20 c

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