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Business Communication MCQ - CSEET

Business Communication

1. Communication is a ______________

  1. one way process.

  2. two way process.

  3. three way process.

  4. four way process.

Correct answer: (B)

2. Communication saves time in

  1. internal communication.

  2. interview.

  3. oral communication.

  4. schedule.

Correct answer: (C)

3. Realizing the potential of the self is part of the

  1. communication development.

  2. language development.

  3. skill development.

  4. personality development.

Correct answer: (D)

4. The term communis derived from ______________ word.

  1. Greek.

  2. Latin.

  3. Chinese.

  4. English.

Correct answer: (B)

5. Posters fall under ______________ communication.

  1. oral.

  2. visual.

  3. written.

  4. spoken.

Correct answer: (B)

6. On the ______________ it is possible to get immediate feedback

  1. letter.

  2. telephone.

  3. e-mail.

  4. fax.

Correct answer: (B)

7. A group discussion of a real life situation with in a training environment is ______________

  1. discussion.

  2. listening.

  3. case study method.

  4. all of the above.

Correct answer: (A)

8. The information the receiver gets is called ______________

  1. message.

  2. output.

  3. input.

  4. source.

Correct answer: (A)

9. Communication is the ______________ of business.

  1. Backbone.

  2. life blood.

  3. nervous system.

  4. both (1) & (2).

Correct answer: (A)

10. ______________ are welcome, for it is not obligatory to accept them.

  1. suggestion.

  2. order.

  3. courtesy.

  4. complaint.

Correct answer: (A)

11. ______________ is a very conscious process of communication

  1. warning.

  2. order.

  3. action.

  4. education.

Correct answer: (D)

12. ______________ means the right use of putting in points or stops in writing.

  1. exclamation.

  2. semi colon.

  3. comma.

  4. full stop.

Correct answer: (D)

13. ______________ is the main part of the report.

  1. conclusion.

  2. recommendations.

  3. description.

  4. references.

Correct answer: (C)

14. The most important part of the letter is

  1. the heading.

  2. date.

  3. body of the letter.

  4. post script.

Correct answer: (C)

15. ______________ system provides expert advice for operational chores.

  1. business.

  2. operation support.

  3. end user systems.

  4. expert systems.

Correct answer: (D)

16. ______________ computers operates by measuring.

  1. analog.

  2. digital.

  3. hybrid.

  4. main frame.

Correct answer: (A)

17. An ______________ report can be denied at any time

  1. oral.

  2. written.

  3. special.

  4. informal.

Correct answer: (A)

18. The American style of writing the date in business letter starts with ______________

  1. day.

  2. month.

  3. year.

  4. time.

Correct answer: (B)

19. An effort to influence the attitude and feeling of others is ______________

persuasion.

suggestion.

advice.

appreciation.

Correct answer: (A)

20. The main objective of communication is

  1. information and persuasion.

  2. skill and personality development.

  3. control and management.

  4. need.

Correct answer: (A)

21. The communication cycle, the process of re translation of signals into ideas is called

  1. encoding.

  2. decoding.

  3. response.

  4. feedback.

Correct answer: (B)

22. A memo is an example for

  1. internal communication.

  2. external communication.

  3. lateral communication.

  4. Written communication.

Correct answer: (A)

23. Informal communication is otherwise known as ______________ communication.

  1. grapevine.

  2. lateral.

  3. visual.

  4. horizontal.

Correct answer: (A)

24. The inside address is typed ______________

  1. right hand side.

  2. left hand side.

  3. right hand bottom.

  4. last.

Correct answer: (A)

25. Good punctuation will not involve ______________

  1. rereading.

  2. ambiguity.

  3. both.

  4. misunderstanding.

Correct answer: (C)

26. Information about its products is ______________ information.

  1. external.

  2. internal.

  3. planning.

  4. deciding.

Correct answer: (B)

27. Warning can be ______________

  1. general or specific

  2. specific.

  3. particular.

  4. Completely general.

Correct answer: (A)

28. ______________ may be less important for small business

  1. letter-writing.

  2. telephone.

  3. e-mail.

  4. fax.

Correct answer: (A)

29. ______________ is the process of arriving at agreement through consultation

  1. consensus.

  2. horizontal.

  3. vertical.

  4. upward.

Correct answer: (A)

30. The letter of acknowledgement ______________

  1. provides a record.

  2. shows courtesy.

  3. avoids misunderstanding.

  4. serves all the above purposes.

Correct answer: (D)

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