Business Communication MCQ - CSEET
Business Communication
1. Communication is a ______________
one way process.
two way process.
three way process.
four way process.
Correct answer: (B)
2. Communication saves time in
internal communication.
interview.
oral communication.
schedule.
Correct answer: (C)
3. Realizing the potential of the self is part of the
communication development.
language development.
skill development.
personality development.
Correct answer: (D)
4. The term communis derived from ______________ word.
Greek.
Latin.
Chinese.
English.
Correct answer: (B)
5. Posters fall under ______________ communication.
oral.
visual.
written.
spoken.
Correct answer: (B)
6. On the ______________ it is possible to get immediate feedback
letter.
telephone.
e-mail.
fax.
Correct answer: (B)
7. A group discussion of a real life situation with in a training environment is ______________
discussion.
listening.
case study method.
all of the above.
Correct answer: (A)
8. The information the receiver gets is called ______________
message.
output.
input.
source.
Correct answer: (A)
9. Communication is the ______________ of business.
Backbone.
life blood.
nervous system.
both (1) & (2).
Correct answer: (A)
10. ______________ are welcome, for it is not obligatory to accept them.
suggestion.
order.
courtesy.
complaint.
Correct answer: (A)
11. ______________ is a very conscious process of communication
warning.
order.
action.
education.
Correct answer: (D)
12. ______________ means the right use of putting in points or stops in writing.
exclamation.
semi colon.
comma.
full stop.
Correct answer: (D)
13. ______________ is the main part of the report.
conclusion.
recommendations.
description.
references.
Correct answer: (C)
14. The most important part of the letter is
the heading.
date.
body of the letter.
post script.
Correct answer: (C)
15. ______________ system provides expert advice for operational chores.
business.
operation support.
end user systems.
expert systems.
Correct answer: (D)
16. ______________ computers operates by measuring.
analog.
digital.
hybrid.
main frame.
Correct answer: (A)
17. An ______________ report can be denied at any time
oral.
written.
special.
informal.
Correct answer: (A)
18. The American style of writing the date in business letter starts with ______________
day.
month.
year.
time.
Correct answer: (B)
19. An effort to influence the attitude and feeling of others is ______________
persuasion.
suggestion.
advice.
appreciation.
Correct answer: (A)
20. The main objective of communication is
information and persuasion.
skill and personality development.
control and management.
need.
Correct answer: (A)
21. The communication cycle, the process of re translation of signals into ideas is called
encoding.
decoding.
response.
feedback.
Correct answer: (B)
22. A memo is an example for
internal communication.
external communication.
lateral communication.
Written communication.
Correct answer: (A)
23. Informal communication is otherwise known as ______________ communication.
grapevine.
lateral.
visual.
horizontal.
Correct answer: (A)
24. The inside address is typed ______________
right hand side.
left hand side.
right hand bottom.
last.
Correct answer: (A)
25. Good punctuation will not involve ______________
rereading.
ambiguity.
both.
misunderstanding.
Correct answer: (C)
26. Information about its products is ______________ information.
external.
internal.
planning.
deciding.
Correct answer: (B)
27. Warning can be ______________
general or specific
specific.
particular.
Completely general.
Correct answer: (A)
28. ______________ may be less important for small business
letter-writing.
telephone.
e-mail.
fax.
Correct answer: (A)
29. ______________ is the process of arriving at agreement through consultation
consensus.
horizontal.
vertical.
upward.
Correct answer: (A)
30. The letter of acknowledgement ______________
provides a record.
shows courtesy.
avoids misunderstanding.
serves all the above purposes.
Correct answer: (D)
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