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Business correspondence MCQs - Cseet part 1

1. A job application is similar to

(a) Sales letter

(b) Purchase letter

(c) Letter of order

(d) None of the above

2. A sales letter drafted for a large number of people is known as

(a) Sales Order

(b) Sales circular

(c) Sales manual

(d) Sales Enquiry

3. Office orders have a format similar to that of:

(a) Press Release

(b) Representation

(c) Advertisement

(d) Memorandum

4. Which of the following is not a form of intra-organisational communication.

(a) Representation

(b) Memorandum

(c) Press release

(d) Office Notes

5. Difference between a sales letter and sales circular is

(a) Subtitle (b) Salutation

(c) Introduction (d) Conclusion

6. Which of the following features specifically does not relate to advertisement

(a) Inviting tender

(b) Hike in prices

(c) Placing an order

(d) Recruitment of personnel

7. Which of the following is not the heading of a classified?

(a) Business offer

(b) Situation vacant

(c) Situation wanted

(d) Situation sale

8. What does OEM stands for?

(a) Outstated Equipment Manufactures

(b) Original Equipment Manufactures

(c) Ordinary Equipment Manufactures

(d) None of the above

9. Which type of letter is not goodwill letter.

(a) Thank you letter

(b) Condolence letter

(c) Letter of complaint

(d) Letter of sympathy

10. Which of these terms and conditions are not present in the letter of appointment?

(a) Place of operation (b) Remuneration

(c) Probation (d) None of these

11. Obituary notice is written to provide a news of:

(a) Some body’s death

(b) Some body’s promotion

(c) Some body’s termination

(d) None of these

12. The first step of a commercial transaction is __________.

(a) Making an order

(b) Making an enquiry

(c) Giving quotations

(d) None of these

13. In case of tender notices, EMD stands for:

(a) Electronic monetary deposit

(b) Earnest money department

(c) Earnest money division

(d) Earnest money deposit

14. Normally, in tender notices EMD is __________ of estimated value.

(a) 2% (b) 3%

(c) 4% (d) 5%

15. In case of tenders, contract is given based on the principle of:

(a) Lowest bid get the contract

(b) Highest bid get the contract

(c) Best bid will get the contract

(d) None of these

16. In case of order letters which of these is not placed under the head of terms and


(a) Price (b) Discount

(c) Credit terms (d) Despatch

17. What does “D” stands for in AIDAS plan ?

(a) Despatch (b) Discount

(c) Delivery (d) Desire

18. __________ is the biggest example of paid communication.

(a) Advertisement (b) Publicity

(c) Letters (d) All of these

19. Which of these is an essential feature required for advertisement ?

(a) Exposure (b) Perseverance

(c) Retention (d) All of these

20. Which of these is not a traditional method of approaching customers ?

(a) Handbills (b) Leaflets

(c) Brochures (d) Personal mails

21. __________ deals with all matters relating to staffing right from recruitment to


(a) Personnel department

(b) Marketing department

(c) Directing department

(d) Controlling department

22. __________ is a record of one’s personal and professional detail.

(a) Curriculum Vitae (b) Bio-data

(c) Data Sheet (d) All of the above.

23. __________ is based on emphasizing the skills and talents of the applicant

(a) Functional Experience

(b) Chronological Experience

(c) Both (a) & (b)

(d) None of the above.

24. __________ should contain information about the position applied for date, time and


(a) Thank you letter (b) Interview letter

(c) Congratulatory letter (d) Condolence letter.

25. __________ is a combination of both resume and a bio-data.

(a) Data Sheet (b) Curriculum Vitae

(c) Both (a) & (b) (d) None.

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