top of page



(A) If the tone of the voice and body language are negative the communication will pass.

(B) Semantic barriers mean that different words may have different meaning in different cultures.

(C) Correct choice of channel is one of the main barriers to communication.

(1)TFT                                  (2)FTF                     (3)FFF             (4) TTT              

   2. the semantic markers used to indicate the development of ideas or to list the ideas are :-

(A) Primarily (B) Secondly (C) Finally (D) Consequently

(1) C, B, D   (2) A, B, D                   (3) A, C, D             (4) A, B, C

3. (A)difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,

(B) A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,

(1) Channel, environment

(2) Semantic, cultural

(3) Cultural, channel

(4) Environmental, channel


(A) Organization should not try to improve the communication system by getting feedback .

(B) A climate of trust and openness removes organization barriers.

(C) Organization should choose only one channel.

(1) TFT           (2) TTT                  (3) FFF                         (4) FT

6. Fill ups. 

(A) Use of a foreign language is a linguistic or ___________ barriers,

(B) Multiple meaning of words can create ________ barriers,

(C) Lack of coordination between department causes ________ barriers,

(1) Semantic, cultural, individual

(2) Noise, physical, individual

(3) Cultural, semantic, organizational

(4) Channel, cultural, semantic

7. A noun may be defined as the name of a _____________,___________or __________

(A) Building city, town        (B) Person, place or thing       (C) Fruit, city, cat      (D) Animal, city fruit 

8. Countable nouns are those nouns which

(A) Cannot be counted (B) Things that exist as separate and distinct individual unite

(A) TF               (B) FT                 (C) FF                    (D) TT

9. Fill ups :-

(A) Right environment is important because it will help the listener focus on what he is listening and avoid ____

(B) When you are too ____ involved in listening you tend to hear what you want to hear & not what is actually said.

(1) Attractions, Emotionally (2) Distractions, Physically

(3) Distractions, Emotionally          (4) Attractions, Physically   

10. Fill ups :-

(A) The best first line of defense when you meet a difficult customer is ____ bring sympathetic to him.

(B) Tack ling a customer who is not satisfied with the treatment he has received needs ____ hearing.

(1) Anger, Impatient           (2) Listening, Patient         (3) Reading, Doctor       (4) Patient, Listening 

12. Articles in English may be classified are _________&________

(A) Specific (B) concrete (C) Definite (D) Indefinite

(A) A,B           (B) B,C                    (C) C,D                 (D) D,A

13.Which of them is required as a skill while reading

(A) Ability to interpret (B) Knowledge (C) Reason for reading

(1) A            (2) B                             (3) C                  (4) All

14.  (A) Tomato , boy tree , man are plural

(B) Tomatoes, boys, trees, and men are plural

(A) TF              (B) FT                           (C) FF                   (D) TT

15. The plural of hero is

(A) Heros              (B) Heroes                 (C) Actor           (D) None

16. Nouns that end in ‘f’ or ‘fe’ deop ‘f’/’fe’ and add_____________to form plural

(A) ss (B) s (C) es (D) ves

(1) A, B              (2) B, C         (3) D               (4) B, D

17. True or false :-

(A) When we read a novel a comic strip a magazine it is extensive reading

(B) When we read an article in order to write a review an it you read it intensively

(1) TT          (2) FF                (3) TF              (4) FT

18. TRUE /FALSE (Singular & Plural )

(A) Tax – tax

(B) Baby- babies

(A) TT             (B) FF                  (C) TF              (D) FT

19. (A) ________is used before ‘university’

(B) ________ is used before ‘hour’

(A) An, A            (B) A, An           (C) The, A              (D) An, The

20. True or false :-

(A) Pay attention to the appearance of the speaker instead of the subject.

(B) Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is a quality of a good listener.

(1) TT                (2) TF           (3) FF               (4) TT

21. True or false :-

(A) By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey.

(B) When the listener is intercepting that means he / she is a good listener.

                (1) TF            (2) TT        (3) FF                  (4) FT


(A) Your’s truly

(B) Yours truly

(A) FT               (B) TF                      (C) TT                    (D) FF


Plural of ‘I’ is ‘Me’ .

Plural of ‘I’ is ‘We’ .

(1) TF        (2) FT                    (C) TT                   (D) FF

24. Fill ups.

________ of these belong to the landed gentry.

________ of the boys could get the prize.

(1) Each, every            (2) Each, either                (C) Every, each            (D) Either, each

25. Fill ups.

(A) ______ Can take a horse to the pond, but __________ can make it drink.

(1) Someone, anyone (2) Someone, No one

(3) Anyone, someone                     (4) Anyone, No one

26. Fill ups.

(A) ______ the manager __________ his subordinates failed in their duty.

(1) Neither, either (2) Neither, or

                (3) Either, or                 (4) Either, nor

27. Prior to note taking there is the aspect of ____ or ______.

(A) Listening (B) Writing (C) Speaking (D)Reading

(1) A, B                    (2) B, C                 (3) C, D                  (4) D, A

28. An effective strategy for note – taking includes an ___ and ____ approach.

(A) Inefficient, systematic (B) Inefficient, unsystematic

(C) Efficient, unsystematic       (D) Efficient, systematic

29. In making notes ______ and _____ are of outmost importance

(A) Clarity, organization (B) Mistiness, organization

(C) Mistiness, unclarity          (D) Foggy, organization


(A) While writing business letters one should directly focus on the message to be told.

(B) Use old fashioned stuffy phrases and long sentences.

(1) TT                 (2) TF                 (3) FF                 (4) FT

31. Usually the business letter is drafted in two styles.

(A) Blocked (B) Unblocked (C) Semi-blocked

(1) A, B             (2) B, C            (3) A, C              (4) None

32. Points to be kept in mind while writing apology letters.

(A) Take full responsibility of the problem caused (B) Be dramatic while apologizing

(1) TF                     (2) FT          (3) FF              (4) TT

33. Resume must include

(A) Your skill (B) Your aims goals (C) Your projects, researches

(1) A, B                (2) B, C                    (3) C, A                         (4) All

34. Fill ups:-

(A) The main parts of an agenda are ____ and ___.

(1) Heading(2) Body                   (3) Both                     (4) None


(A) Paraphrasing aims to shorten the length of a text. (B) Paraphrasing changes the meaning of the text

(1) TF                 (2) FT                      (3) FF               (4) TT

36. Match the following :-

(a) A – 1, B – 2, C – 3, D – 4 (b) A – 4, B – 2, C – 1, D – 3

(c) A – 3, B – 4, C – 2, D – 1                        (d) A – 2, B – 1, C – 4, D – 3              

37. In business letters :-

(A) Signature is placed above the complimentary close

(B) Salutation is written after the address

(1) TT                (2) FF              (3) TF            (4) FT

38. True or false :-

(A) A text book is read only for the pleasure of reading it.

(B) Reading is an encoding process of communication

(C) The intention of reading a medical report is to gain information.

(1) TFT                  (2) TTT                       (3) FFF                   (4) FTF

39. Reading for information may be both ____ and _____

(A) Internal, external        (B) Internal, outer               (C) Inside, external      (D) Inner, outer

40. Professional reading is done when you need to continue _______ and _____ to develop thinking skills

(A) Learning, studying      (B) Learning, speaking       (C) Reading, speaking        (D) Speaking, listening


(A) When you invite any guest to a function you have to clearly write the time and Venue

(B) It is bad business etiquette to write any acceptance or declination of an invitation.

(1) TF          (2) FT             (3) FF             (4) TT

42. When we read aloud our concentration is divided between ____ and _____

(A) Listening (B) Hearing (C) Reading (D) Speaking

(1) A, B (2) B, C (3) C, D (4) D, A

59 views0 comments

Recent Posts

See All

Money market and Capital market - learn with differences

You will find the financial world as a bustling marketplace. Imagine two distinct sections: 1. Money Market: Think of it as the "short-term stationery store" for businesses and investors. They come h

Business environment - graduate level analysis

The business environment refers to the external factors that influence a company's operations and decision-making. It's dynamic, complex, and often beyond the control of any single organization. Under

bottom of page